Shipping & Returns

Hong Kong Shipping: Orders over $300HKD (~38USD) will be given FREE SHIPPING. (ONLY Commercial address or SF Express Shop Self Pickup). For residential address delivery, SF express will ask for $30HKD residential extra fee upon delivery.

Macau Shipping : Orders over $300HKD (~38USD) will be given FREE SHIPPING.
(Both Commercial and Residential)



Global International Shipping:

By default, we ship orders by Hong Kong Post Express Mail Service (EMS) or SF Express or Aramex.

Free Shipping for all countries of different zones:

Zone 1 Countries: China, Indonesia, Japan, Korea, Republic of, Malaysia, Philippines, Singapore, Solomon Islands, Taiwan, Thailand, Viet Nam

 

Zone 2 Countries: Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei Darussalam, Cambodia, Canada, Cayman Islands, Colombia, Cyprus, Czech Republic, Denmark, Djibouti, Egypt, Estonia, Ethiopia, Fiji, Finland, France, French Polynesia, Germany, Ghana, Greece, Hungary, Iceland, India, Iran (Islamic Republic of), Ireland, Israel, Italy, Jordan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liechtenstein, Luxembourg, Maldives, Mauritius, Mexico, Moldova, Monaco, Mongolia, Morocco, Myanmar, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nigeria, Norway, Oman, Pakistan, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Saudi Arabia, Senegal, Seychelles, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Zimbabwe

 

Zone 3 Countries: American Samoa, Andorra, Anguilla, Aruba, Bahamas, Belarus, Belize, Benin, Bolivia, Bosnia and Herzegowina, Bulgaria, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Faroe Islands, French Guiana, Gabon, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic of, Latvia, Lebanon, Liberia, Libyan Arab Jamahiriya, Lithuania, Macedonia, The Former Yugoslav Republic of, Madagascar, Malawi, Mali, Malta, Marshall Islands, Martinique, Mauritania, Montserrat, Mozambique, Namibia, New Caledonia, Nicaragua, Niger, Norfolk Island, Northern Mariana Islands, Panama, Papua New Guinea, Paraguay, Peru, Reunion, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Serbia, Sierra Leone, Slovakia (Slovak Republic), Sudan, Suriname, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, United Republic of, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Venezuela, Virgin Islands (U.S.), Yemen, Zambia

 

Zone 1 Countries - Orders over $800HKD (~100USD) will be given FREE SHIPPING, otherwise $150HKD (~20USD) will be charged.

 

Zone 2 Countries - Orders over $1600HKD (~200USD) will be given FREE SHIPPING, otherwise $250HKD (~32USD) will be charged.

 

Zone 3 Countries - Orders over $2400HKD (~300USD) will be given FREE SHIPPING, otherwise $350HKD (~45USD) will be charged.

 

Delivery = Order Processing Time (~ 2 Days) + Shipping (2~5 Days depends on countries)

 

 

14-Day Return Service:

To make every customer feel comfortable buying, we work out a return policy that is not only reasonble, but also makes contribution to our society.

1. Reasons accepted for problematic items:

1.1: Defective products with prominent quality problems
1.2: Wrongly-arranged products: Products are far different in sizes, colors and styles from what the product info pages display.


2. Reasons NOT accepted for problematic items:

2.1: We do not accept subjective reasons for returns : (Not good looking, changing mind, do not like the color, color difference, material not high-quality enough, not as pretty asexpected, too transparent, too large or too small...)
2.2: Products that are unpacked, washed and used
2.3: Discounted products


How we deal with items reported to be problematic:

Our normal practice is that if items are confirmed to be completely unacceptable, 100% of the product price will be credited or refunded upon returns of the item(s) that will be accumulated and sent to charity organizations before the Chinese New Year every year.

If the items are just found with minor fixable problems, we will consider giving credit or refund of a certain percentage of the product price depending on the extent of the problem.



How to report problematic items:

Whatsapp/WeChat/Line (+852) 906 18207 or send us an email (cs @ onepiece-dress.com) with the following information:

1. Order number and model number of the problematic item concerned
2. Clear photos of normal sizes showing the problem(s)
3. Brief descriptions of the problem(s)

Reporting deadline: Please report to us for any problematic items within 14 days after the delivery of your order. Overdue reporting will not be processed.

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